Returns & Exchanges

At Plantex E-Commerce Private Limited, we strive to ensure your home hardware and accessories meet the highest standards, offering a hassle-free 15-day return policy for unused items in their original packaging.

1

Initiate Request

Log into your account and navigate to the 'My Orders' section to select the items you wish to return and submit a formal request.

2

Quality Inspection

Our team will review your request within 24-48 hours to ensure the product is eligible for return based on its condition and purchase date.

3

Package Pickup

Once approved, a courier partner will be assigned to collect the package from your doorstep at no additional cost for manufacturing defects.

4

Refund Processing

After the item reaches our warehouse and passes a final quality check, your refund will be credited to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing